Skip to content
AYCO: All You Can Order

Replacements & Exchanges

Replacements made simple

Most items can be replaced within 7 days of delivery. Here's what's eligible and how it works.

Replacement window

You have 7 days from the delivery date to request a replacement or exchange. Items must be unused, in their original packaging, and include any accessories that shipped with the product.

What's eligible

Most catalog items are eligible for replacement within the window. Open-box, final-sale, and hygiene-sealed accessories may be excluded; any such exclusion is noted on the product page before you buy.

How to start a replacement

  1. Open the order in your account and choose the item to replace.
  2. Tell us whether you want a replacement or an exchange.
  3. Pack the item securely and send it back using the instructions provided.

Refunds

Once we receive and inspect your return, your refund is issued to the original payment method. Bank processing times vary, so it can take a few business days for the credit to appear.

Questions

If something arrived damaged or incorrect, contact support and we'll make it right.

Replacements & Exchanges | AYCO